Support

Support

image We provide reliable services to businesses. We are proud to be pushing forward the boundaries of outsourced IT support, whilst keeping things simple and cost effective remain core to our values. We have been delivering quality IT support and IT services - there really is not much we have not seen or done.

If you are looking for a IT support Company then look no further. What makes us different from the competition? Simple, we not only have skilled and experienced engineers - but have fully qualified software engineers on hand. If a problem cannot be solved, we build a solution around it. This unique approach gives us unparalleled control over all the systems we look after. All of our support tools have been created internally, all built to ensure your systems run smoothly so you can concentrate on running your business.

Eris works with it's clients to develop creative, flexible support plans designed to fulfill the needs of your organization. Regardless of your requirement, we are committed to delivering the highest quality support services. We provide support for a wide variety of custom business software, operating systems, hardware, and technology platforms. Our dedicated support team is committed throughout the life cycle of your project. Our mission is to support you in the software design, software development, and implementation of your project. Since we have been with you throughout the entire process, we truly understand your needs and tailor our support services accordingly.

We have many testimonials, case studies and references, all from different business sectors and different sized companies. Contact us to start a relationship that will take the stress out of your Information Technology systems and make your business more successful.

Eris's customer support group takes a partnership approach to project implementation and problem solving. Support engineers draw from their own product knowledge, as well as from the customer's domain expertise, to help meet the customer's objectives. These highly-skilled support engineers are well-versed not only in Eris technologies, but also in a broad spectrum of third-party platforms and applications

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Eris Technology

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As an IT systems integrator, we use a unique methodology that focuses on up front strategy, fast and effective implementation and knowledge transfer to ensure long-term success. Leveraging a proprietary four part process, our experts diagnose your challenges, develop an appropriate solution, deploy it quickly and provide the detailed documentation you need to help ensure ongoing success. What's more, we offer top-of-the-line customer support.

Our Mission

Our company has emerged in the market to bring a new approach to IT solutions. Eris solutions are becoming ever more challenging as technical change accelerates. We are determined to take the lead in developing tools and techniques to meet the needs of developers and testers. We provide a combination of openness and extensibility, powerful functionality and wide technical coverage with excellent support. This is a compelling offering when compared to both commercial and Open Source alternatives. Eris is built around technically accomplished and highly motivated product development and service teams. Our approach is flexible, friendly and responsive

Why Eris

Our developers and support team work directly with customers to ensure innovative product design and rapid problem solving. Flexibility and extensibility are among our core software design principles, creating elegant and cost-effective solutions that work in the real world. We believe that first class services are vital. We know that customers have different approaches to testing and we provide tailored services from simple tool support to managed testing services. We are committed to realistic costs and sensible licensing we wish to build long term relationships with customers who continue to benefit from our solutions.

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